Terms and Conditions

InnerWest Pest Control offers warranties and/or free service periods on most of the pest control treatment services we provide. InnerWest Pest Control only uses the highest quality products from companies committed to research and development and believe that this is the only approach for guaranteeing an effective service that protects the health and safety of our customers, technicians,the general public and the environment. 

Our Warranties

You need to allow the chemicals 6 weeks after treatment to fully take effect… it takes that long for everything to move over the treated areas.

Please remember that you can not prevent insects from entering a building.

Seeing some insects during the service period or the first 4 weeks after treatment is not uncommon. This does not constitute a problem. The pest  will come in contact with the residual chemical and die. If the problem persists after a period of 4 weeks please contact us.

Health & Safety and Risk Assessment

On arrival at your home the technician will conduct a risk assessment. You will need to inform your InnerWest Pest Control technician of any pets, allergies or other concerns before the service is commenced. Our technician will explain the order of service and advise you during the treatemnt to keep you safe. It is important to follow the directions given after the service in terms of re-entry, ventilation and other safety requirements. You may also be advised of  design, environmental or hygiene issues that may require action by the you to assist the service effectiveness to enable any warranties or service free periods.

Warranties and Free Service Periods

Warranties will be issued on most services provided that all conditions on site are conducive. Your technician will explain the expectations and/or limitations of the service and any warranty implications on completion of the treatment. Some examples are listed below.

  • Cockroaches: 12 Months
    You can not prevent cockroaches from entering a building and it is not uncommon to see some during the service period. This does not constitute a problem; when they come in contact with the residual chemical they will die. If the problem persists after a period of 4 weeks please contact us.
  • German Cockroaches: 6 Months
  • Ants: 1 Month
  • Ants, like all pests, are stirred-up after a treatment and you are likely to see increased activity for the first 3-4 weeks. They will however have moved through the treated zone and will die. Ants are also generally more active before rain.
  • Bed Bugs: 3 Months after second treatment
  • Fleas: 6 Months
    Fleas will be still be present for between 4 and 8 weeks after our service. Do not avoid the affected areas and follow the technician`s instructions on encouraging the hatching process, as well as pet treatment.
  • Fleas (End of Lease): 3 Months after second treatment
  • Spiders: 6 Months
    Spider services are only warranted for webbing spiders, which includes redback spiders, attached to the house or other physical structures. We cannot provide a warranty on spiders living in the garden on shrubs or bushes as plants lose their leaves and grow new ones. Any chemical applied will either disappear (old leaves) or just not be there (new leaves).

Pricing

All pricing quoted and warranty periods stated are as accurate as possible during the booking process given the information provided by the customer. please remember that this is an estimate only and may be adjusted by the technician if structural or environmental conditions differ to the service standards for pricing and warranty.